Where do you source your products from?
At House of Sartorial, we carefully curate and source our collections from trusted luxury suppliers and boutiques across Europe and the United States. Each item is selected to ensure authenticity, craftsmanship, and timeless style.
Are all products authentic?
Absolutely. All items are 100% authentic and come directly from authorized retailers, luxury boutiques, or brand partners. Certificates of authenticity and original packaging are provided whenever available.
Do you offer personal shopping or sourcing services?
Yes. We specialize in finding rare and exclusive items for our clients. If you are looking for a specific product, our personal shopping team will source it for you through our trusted network.
How do I place an order?
You can purchase directly through our website or contact us for personalized assistance with your order.
What payment methods do you accept?
We accept major credit cards, PayPal, Venmo, Zelle and secure international payment gateways. For VIP clients, we also offer direct bank transfers.
Can I reserve an item?
Yes. Some exclusive or limited pieces can be reserved with a deposit. Please contact our team at info@houseofsartorial.com for more details.
Do you ship internationally?
Yes, we ship worldwide. Delivery times vary by destination (please see our Shipping Policy for full details).
How long does shipping take?
Orders are processed within 7–10 business days, and delivery usually takes 10–20 business days, depending on your country and customs procedures.
Are import duties included in the price?
For selected countries, import duties are included in your purchase. For other destinations, duties and taxes may apply according to local regulations.
How can I track my order?
Once your order is dispatched, you will receive an email with tracking details and a personalized message from us on your preferred channel.
Do you accept returns?
We accept major credit cards, PayPal, Venmo, Zelle and secure international payment gateways. For VIP clients, we also offer direct bank transfers.Please note that all sales are final. However, if your item arrives damaged or defective, we will accept a return after a careful evaluation. In such cases, kindly contact our customer care team at info@houseofsartorial.com for assistance.
Can I get assistance choosing the right item?
Of course. Our team offers personal shopping and styling support to help you select the perfect pieces for your wardrobe.
How do I contact you?
You can reach us on Instagram @houseofsartorial or WhatsApp +13214931145 and our customer care team will be delighted to assist you.
Everything you’ve been wondering about us!